In The Know

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Lessons Learned: Empowering Frontline Managers to Lead

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help.

Monica Rothgery, former Chief Operations Officer of KFC U.S., joins JD Dillon to discuss the essential role frontline managers play in today’s workplace. They’ll explore practical strategies for helping managers balance corporate priorities, demanding customers and frontline needs. Sharing real-world stories and lessons learned from years spent managing restaurants, movie theaters and theme parks, they’ll unpack why it’s time to shift from managing to leading on the frontline.
Plus, a few lucky ITK viewers will have a chance to take home a copy of Monica’s book, “Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders” during the live episode.

Get In The Know with Monica Rothgery on Wednesday, June 12 at 1130am ET on LinkedIn Live!