In The Know

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Join In The Know with JD for insightful conversations with the smartest people in L&D, HR and EX. ITK is shorter than your next meeting, half as long as that other webinar and a whole lot more fun!

How to Build a Customer Service Culture
Wednesday, May 15 @ 1130am ET

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world’s greatest service cultures can be found at a deli in Ann Arbor, Michigan?

Zingerman’s Delicatessen opened its doors in 1982. Now, over 40 years later, the company operates 10 different specialty businesses, all working toward the goal of making the shopping and eating experience more memorable than ever. But Zingerman’s is more than a deli or bakery or candy manufactory—it’s a community rooted in a culture of service that elevates the customer AND employee experience.

So how do you enable your frontline team to run a profitable business while delivering world-class customer service?

ITK host JD Dillon is going to find out from Timo Anderson, Trainer at ZingTrain who will share how training, recognition and measurement come together to foster a service culture that brings customers back while driving business results.