Training Industry Webinar

The hospitality industry thrives on its vibrant, fast-paced environment, where frontline staff play a crucial role in creating memorable guest experiences. While this dynamic atmosphere can present unique challenges, it also offers tremendous opportunities for growth.

This webinar explores how to build comprehensive training and development programs that can equip frontline hospitality teams with the essential skills and strategies to not only navigate challenges effectively, but also thrive in their roles. Jessica Lee (senior vice president of global talent development at Marriott), Captain Kate McCue (the first American female captain of a mega cruise ship) and JD Dillon (chief learning architect at Axonify) will delve into the tools and techniques that empower staff to handle demanding situations with grace and build resilience. They’ll also cover how to deliver exceptional service — even during peak periods.

Join us on September 17 at 1 p.m. ET to discover how investing in your frontline team’s development can transform challenges into opportunities, fostering a positive, engaged workforce that consistently exceeds guest expectations.

In this webinar, we’ll explore:

• The Power of Training and Development: Discover how well-developed training programs can enhance communication, conflict resolution and customer service skills.
• Building Resilience: Hear from experts in the field on how they foster a resilient workforce that can manage stress, reduce burnout and maintain a positive attitude.
• Creating a Positive Guest Experience: Explore how empowered employees contribute to exceptional guest satisfaction and loyalty.