Customer Incivility Webinar

3 proven strategies to prepare your frontline for difficult customer situations

Your frontline teams deal with difficult customers every day—but are they truly equipped to handle the toughest situations?

In this webinar, we’ll explore practical strategies for helping your frontline associates manage challenging customer interactions effectively and mitigate lost sales, high turnover and frustration that can come from having unprepared teams.

Join our expert panel, including:

• Trevor Garrick, Director of Retail L&D at Harbor Freight
• Megan Stover, VP, People & Culture at Charcoal Group
• Chelsey Sowden, Operations Support Specialist at Charcoal Group
• JD Dillon, Chief Learning Officer at Axonify

They’ll discuss proven practices for empowering frontline workers to combat customer incivility and explain why traditional training just isn’t built for the current deskless workplace.

Exclusive Bonus: All attendees will receive the Frontline Confidence Kit—your go-to resource for de-escalation techniques to handle real-world scenarios and challenging customer moments professionally.

Sign up today and prepare your frontline with the tools they need to handle difficult customers with confidence.