Training 2025 Conference & Expo

Produced by Training magazine, Training 2025 provides the very best in skill-building content, covering train-the-trainer essentials (design, development, delivery, management, evaluation, and measurement), behavioral analytics, serious games for learning, leadership development, digital learning, emerging technologies and more.

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Untapped Potential: How to Architect Your Frontline Enablement Strategy

Retail associates. Delivery drivers. Grocery clerks. Healthcare workers. Eighty percent of the global workforce is on the frontline. They do the heavy lifting for your business every day while working with your customers and products. They’re also difficult to reach with traditional learning and development practices. Limited time, constant turnover and distributed locations are just a few of the challenges L&D faces when trying to support this audience. Despite our best intentions, many frontline workers are left to figure out how to do the job on their own. 

Let’s rethink our approach to frontline training. Join JD Dillon to explore the current state of frontline work, including common challenges employees face and how they feel about their roles today. We’ll outline the essential components of a frontline enablement strategy, including onboarding, training, compliance, communication, performance support and coaching. We’ll take a microlearning approach to fit learning into the busy frontline workflow without disrupting the operation. We’ll share stories from frontline organizations around the world who have adapted their learning strategies to boost engagement and overcome disruption. Finally, we’ll discuss how to get buy-in from operational managers for your reimagined approach to frontline enablement.